Customer Testimonials
The salesman was nice and I’ve met some nice people in the service department. However, as far as service and promises I’ve not had a good experience up to this point.I’ve never received the call from Emily I was told I’d get 10 days after my new car purchase (now a month out) to help walk me through operation of my new vehicle.
I was told I’d always get a loaner when my car was there for service. I left my new car there after purchase for protective coating. I had my trade in for ... Read More DealerRater - Apr 4, 2024
Every time I’m in the Bend Oregon dealership I am treated as if I’m important and that my time is of value. I always recommend Subaru of Bend!
Always the best service. Answered all questions. They were very busy but I got a Shuttle back and forth. very Friendly customer service. Would recommend them to my family.
I’ve been to several Subaru dealership across the country and this location is far superior to the rest. The staff is always very friendly and accomodating. Turn around times for service are quick and reasonable. Prices are fair and not outrageous. They are honest about what needs to be done to your vehicle and what you can put off awhile longer and they don’t try to upsell you on services, parts, repairs are that are not necessary. They also generally always have a shuttle you can make use of that time will pick you up and drop you ... Read More DealerRater - Dec 9, 2020
My service advisor Chip was great. My battery took its final breath in the service area at Subaru Bend so they replaced it and quickly got me on my way. Thank you for all the wonderful service and taking such good care of my 90 year old mom when she came in for help.
Salesman was knowledgeable and professional. Good buying experience (no high pressure sales). Vehicle well prepped. The vehicle I wanted was in stock. I had I issues.
My new car was not clean. Car was not detailed dirty tires and wheels, windshield was wiped half way has streaks. Tires have white residue on them.
Friendly, efficient. Even the parts department was friendly and efficient. Brendon Mahoney was my sales associate and from the beginning was an excellent communicator. He.took the time to show me how the many controls in the car worked. Best car buying experience I have ever had. I really like my new Subaru too.
Highly recommend, this is my second car through Subaru of Bend. The cars speak for themselves, however the experience at SOB from Finance to the service depart is always so pleasant. Highly recommend.
Warm and friendly staff . Salesperson and GSM very knowledgeable and accommodating . Very pleased with outcome on purchase and like the car . The staff went out of there way to meet my needs
This was one of the most easiest car purchases I’ve ever made everything went super smooth and they were super helpful. Thanks to Jeremy and Bill for your help.
David Weber was awesome to work with. He kept me posted on the status of my incoming vehicle and walked me through the whole purchase process without ever feeling as if he was trying to upsell me something.
Very good service and fair price, vehicle was in and out quickly. Staff were polite and efficient. Well done. Xx xx xx xx xx xx
Subaru of Bend set a time record(3hours) for and oil change and inspection. They need more techs working on cars and fewer customer service staff to explain they delays....COVID-19, people called in, went home, etc. I only go there for my Subaru inspection. Dick Burke
My experience in buying a new Subaru from Subaru of Bend was painless. Greg, the salesman and Fraser, the finance manager were both very easy to work with and answered all our questions. I would definitely recommend them.
Great service. On time appointment. Work completed accurately. Nice shuttle service. Professional service. Easy to make appointment. Quick. Helpful. Done right. Satisfied with the experience.
Very courteous and prompt. Waiting lounge was nice; didn’t care for the fact that you had no other TV Chanel’s to view for the 2 hours I was there.
The young woman at the Xpress Desk who checked me in and out was very friendly, professional and effective. she had excellent communication and customer skills. The best I’ve experienced at Subaru of Bend. FYI the people listed in your survey I did not work with during visit. Thus the ‘neutral’ rating.
Good communication, up front about estimated costs and time to repair, and answer the phone! Seriously, how often are you put on hold at other dealerships? Subaru of Bend has enough employees to adequately address the workload they get in a timely manner. Even a walk in oil change!
As usual, the service was impeccable. I was quoted a possible 2 hour job for oil change/inspection and mounting 4 new tires. My car was ready in just an hour! The service team is so efficient and friendly.
I like this dealership because they are always courteous and pleasant. They also help in explaining what they did and wat y car may need in the future. The people there are awesome.
This dealership is very professional. They perform excellent work and keep me informed. They call when my vehicle is ready. Great service and attention to detail every time I go.
They did an excellent job with my car and are easy to work with! They have years of experience and it shows with the good work!
Great service and great customer service. Not very much wait time as they are fast getting in the vehicle and fast working and know what to check and really go over the vehicle and let you know what is going on.
Subaru of Bend was able to set up an appointment for a recall item that worked well for me. They provided a brand new loaner car (200 miles) for the day that my car was being serviced. They also did a thorough inspection and checked alignment and other items for me. This was another excellent experience from Subaru of Bend.
Subaru of Bend always goes out of their way to accommodate me with my busy schedule. Really friendly service. Wouldn’t go anywhere else to buy a car, get it serviced or purchase after market parts.
I was very satisfied with my service advisor, Jeff Hooper. He was very polite and helpful.and informed me my cabin air filter and engine air filter would need to be changed on my next visit.
Service employees are friendly, polite, and get you in and out in as short of time as possible. The cost of the service can't be beat.
Honest, gives accurate time estimate for oil changes and repairs. I bought my Outback online at this Dealership and had great service. I use this for all my repair needs.
I guess Subaru won this one this one. There Salesman had bought my 94 Year old WW2 Veteran a car to his home in Terrebonne. so anxious the xxxxx of a salesman for a dollar. They did not check that his license was to be revoked. By the Oregon Department of Transportation. He’s on HospiceD
Chris was very knowledgeable and very personable. We enjoyed his work ethics and he was just a pleasant all-around salesman. It was my best experience with a car salesman yet.
Good service. My key was getting stuck in the ignition of my Crosstrek. They fixed it the same day with the help of Subaru North America.
They were very professional and friendly. They got it done when they promised. Having a loaner car was really nice. I will be going back.
Came in for air bag recall fix. Great and quick work. Efficiently handled. Good safety protocols. Good communication. I'd recommend Subaru of Bend to anyone.
Friendly service people provided a loaner car but still didn’t wash my car. They explained why but I miss that service and will have my oil changed where that is provided
What a pleasant experience at Subaru of Bend. We were treated very well and ended up buying a great used vehicle. I would buy from them again!
These people are top notch.. I actually went in a day earlier than scheduled and it wasn't a problem, they didn't even mention it. They had a beautiful new loaner car for me and it was minutes and I was out the door to run around til my cars service was complete. It took a little longer than expected but because I didn't have to sit and wait I didn't mind. Got my car back in tip top shape!
Richard is a great no-pressure salesman. We could have dickered a bit more in the price spans, but wife is very happy. Happy life🥰
Very good service. Friendly and professional. Cost is reasonable and they took care of the latest airbag (2nd version) recall. Sure beats the cost for same work on my Audi.
The customer service rep, Chip, was very helpful even checking another problem not related to the service. Service was on time and the car was left clean. Also let me have s loner.
Subaru of Bend is Excellent! The staff team that we worked with John, Richard and Bill are friendly, helpful and very effective. Thanks so much for such a great expeeience!
Perfect service!!! Courteous, work completed on time just as promised. A special thanks to Brian & Dustin. Subaru Bend Service, our hats are off to you!
I Have always been pleased with the service provided by this dealership, especially the service department. I am anxiously awaiting resumption of a car wash.
Very pleasant and very nice. Facility was very clean and very comfortable. Salesman was very nice to work with. He explained everything clearly and was very polite
Always a great experience visiting my Subaru dealership for sales and service staff very courteous and understanding of my needs. The Sales and Service Management excellent
After spending time finding the perfect first car, the salesman backed out of the deal. I had already put a deposit down to have the car transferred, believing that my Salesman Jeff had already secured the trade as he had assured me "he's done this before" and "we trade cars all the time". The deposit was put down Thursday at 12:30PM. On Friday at 6PM, I was notified that the car wouldn't be coming until the end of the month now. After many attempts to try to figure something out, he just chose not ... Read More DealerRater - Jul 8, 2020
Sam spent a lot of time and energy showing me the car, calculating payments, answering questions and making me feel at ease with my decision. A positive experience!
Service and time in and out was good. Was surprised they wouldn’t give me the coupon discount because I didn’t have it with me. I have bought 4 Subaru’s in the past with them and had the majority of my service work there!
Outstanding customer service by Chip. Prompt and keep me in the loop. First time ther and I will be back. Nice clean rental as well.
Just a oil change, but went faster than I expected. Covid 19 precautions were evident. Very friendly staff. They did at multi-point inspection as well, and rotated the tires, all for basic oil change price.
Great service! Easy check in, fast service and friendly staff. I will definitely return to this Subaru service center for my next service. Highly recommend!
We had excellent service. It was very fast and efficient. All of the staff was very courteous. This is a quality shop and consistently so.
I met Dustin Piggott 4 years ago when I first went to Subaru of Bend. I have complete faith and trust in him! He knows me and greets me by name and asks about my family. He gives me honest advice on what needs to be done!
Usually I am very pleased with the service received at this dealership but not this time. I had an 11:00 appointment for an oil change which took 2 hours. Much too long when you have an appointment. Had to sit outside in hot sun wearing a mask, very uncomfortable. And whatever they did caused my clock to stop and they didn’t change it back.
We are in quarantine and appreciated the pick up and drop off service. All else was also very professional. Things were explained well verbally and in writing. Thanks.
Our experience was good from beginning to end. No hassle getting in or during the service. Staff was courteous took care of replacing the battery under warranty.
Services were accomplished efficiently, employees were friendly and I have no complaints I was able to drive in and wait. Took a little over an hour - acceptable.
My experience with the service far exceeded my expectations. I expected to wait for the completion of the work in the waiting room. When offered a loaner I was surprised. The loaner was a 2020 Outback and a great car. I was tempted to make an offer to buy the car, however it did not have a sunroof. NICE NICE car
I had an excellent experience at Subaru of Bend! I was dreading the day I would need a new car and was extremely intimidated by the thought of purchasing a car on my own. What I found was that Josh was patient and kind during my transaction, Frazier went over financial details as only a dedicated teacher can, and John worked with me on keeping my monthly payments to a minimum. Thank you all!!! I love my new car!!
After routine oil change and tire rotation the radio would not work correctly when I drove off the lot,The radio was in an endless scanning mode and could not be controlled by any of the Dials or presets. The radio was not on the repair list and some changes have been made by somebody.
I highly recommend Subaru of Bend - their staff was very knowledgeable and professional - especially our salesman - Jeff Mayernick who went out of huis way to help us!
Courteous, helpful and, given the challenging virus circumstances, prompt. Dealership was clean and IT system was up to date. Will definitely return for service next need.
Awesome and quick service. Friendly helpful clean and plenty of space for social distancing. Turn around time was quicker than expected. I definitely recommend them
Consummate professionals. Quickly diagnosed the problem, ordered parts and provided a loaner car in the interim. Kept us informed throughout. Completely satisfied with the entire service team. Thank you!
It was great to have someone come to my home to do the factory recall repair so I could remain at home during this national emergency. Repair done quickly and efficiently.
Technician was on time, pleasant and efficient. However, he messed up the clock which for me is difficult to reset. He should make sure clock is reset before completing visit
Everyone at Subaru of Bend are professional and thoughtful of their customers needs. Have been to other Subaru service centers and Bend surpasses “ customer first “attitude.
Jeremy was very helpful throughout the process. Bill sold extra products and explained well. Disappointed with amount offered for our trade in Ford Fusion with be low mileage and good condition
Excellent and prompt service - as usual! Service staff is friendly and very competent. System is efficient and staff are good about keeping you updated on the status of their work.
It was a very good experience with Jeff M. The only problem with had was with Fraser C. With getting the 10year extended warranty and the 3-year service contract, we asked Fraser if he would wait to cash our check, as we had the money for the car but not enough for the other items.We would need to transfer the rest. He said it wouldn’t get cashed until Monday. Someone cashed the check on The day we wrote it. We are disappointed in the finance department.
Really impressed by the quick turnaround time. I was told it would take up to 3 hours, they finished it in 1. Also, started working on my vehicle at least 2 hours before my scheduled appointment since I dropped it off early. Good job Subaru of Bend!
Service ( when they got it right) was fine. We went in for an oil changed and ended up towing car back to dealership. A piece of rock got into oil filter and car smoked, engine was fine though. Problem was trying to get dealership on the telephone to solve problem. They have a real communication problem, they need more staff. Once we got car back to dealer, Jeff made it right. Comped oil change snd provided a person to clean our oil flicked driveway. We will still use Subaru of Bend they have us a nice loaner car. but seriously, ... Read More DealerRater - Feb 25, 2020
Friendly. Factual. Good product option. Quick purchasing process. Great finance interest rate 1.9. Brendon Mahoney. Mark Schmid. Peter Serbia were very helpful and professional.
First time I've ever had a recall on a vehicle and my brake light was out. They said about a couple hrs no big deal. I didnt have another vehicle to drive so I sat in waiting area. I asked if they could fix my light also, I get a call a little over and hour saying my car was done. Holy! They fixed my light too for labor cost of $15. It was great customer service.
I worked with Richard Van Gelder. He was excellent in explaining everything about the vehicle I was interested in. Surprisingly I was not hounded in any way after I left the lot. I was given my Costco pricing to mull over. In researching, I came up with a quote from a different dealership which was $1035.00 less than the Costco pricing. . I asked Richard if the price could be matched. Approximately 5 minutes later my request was approved! I then felt comfortable with the price and glad I would not have to drive 3 hours to the other dealer. My car was ready ... Read More DealerRater - Feb 2, 2020
Great service- responsive handling of warranty work. Staff generated high level of trust. Parts were available in less than 24 hours. Best place to go for Subaru work.
I had to take my car in for some warranty/recall issues. The work was done in less than the scheduled amount of time in the service area was efficient and courteous. I am very happy with the service there.
Good service with Subaru products. Friendly service people. Completed everything necessary for an oil change & tire rotation. Quick in and out service. No appointment necessary
Excellent service always. Very helpful staff members. I always have a good experience when I have my Subaru Forester serviced there. I will continue to use them for service
Service employee very helpful, honest, courteous and professional. Gave me an accurate wait time estimate. Informed me of future expansion plan of the dealership and how that will improve wait times. Also glad to hear about the addition of the free automatic car wash available after service!
My first time visiting Subaru of Bend and was very impressed. Everyone was very friendly and Kason was able to get me checked in and on my way in less than 2 minutes. When I can to pick up the car it was ready when promised and I was checked out even faster. Great group and I highly recommend them
Excellent service as always and sill continue to use our local Subaru dealership. So keep up the good work and see ya this spring for tire change.
We just bought a new 2020 Subaru Forester Sport from the Bend Subaru dealer. Jeremy in Internet Sales was super friendly and helpful. He made the experience super fast and efficient. From the time we walked in to the time we drove away in our new car the experience took under an hour. We're so glad we went with Bend Subaru!
I LOVE the helpful service and recommendations you get if you need other things done. Mason was very helpful. I will go to Subaru of Bend for all my service needs.
Our family has had Subarus for many years. I moved to Bend 5yrs ago single and aging.. lots to get used to and worry about. One big worry was where to get my “beloved” car serviced. Not for long! Found your dealership and have been a faithful customer ever since. It matters that you trust someone. I was told by friends that I should bring my car to this or that service station etc and get the best price for oil changes etc. I didn’t listen. To me it’s not simply about price. It’s about trust..a ... Read More DealerRater - Dec 18, 2019
Awesome Service Department! Even though I bought my car in Kirkland (better pricing) Bend has graciously taken care of all my service needs! Great service!
Absolutely no pressure to buy more bells & whistles than I wanted or needed. Checked their upcoming invoices to see what was available in the near future as to accessories and colors. Would have done a dealer search had I wanted to do that so I could wind up with the exact vehicle I wanted. The one I was interested in had almost all the features I wanted so went with it rather than waiting. All in all a very good experience.
Great service; they treat the customer with respect. They will go the extra mile to get the job done right. Also,Very good follow up.
Honestly I was going to leave 1 start but i felt like my car was done in a professional and quick manner. This review is in regards to Kason. Very friendly guy and tries really hard but he needs to learn how to balance not on the new customers coming in but also the people in the waiting room. I had a 9 year old kid and those with kids should know that it's very difficult to have them just sit in one spot for long periods. It's boring and let's be honest we are all bored waiting in ... Read More DealerRater - Nov 13, 2019
Excellent customer service from check in to check out! Very friendly, knowledgeable staff. And very comfortable waiting area, made waiting for my vehicle easy ! 🙂 Would recommend Subaru of Bend to friends and family!
Based on thousands of dedicated customers who need service this facility is too small. We were told at least a 2 hour wait for a job that takes a few minutes. This facility needs to expand to better service their customers.
We’ve driven a Subaru for 15 years and been a customer at Subaru of Bend during that time. The service staff there has been consistently caring, responsive and efficien.
I understand they do not take appointments for an oil change. However, if they do not then it should not take over 3.5 hours for an oil change. I was told it would take 1.5 hours, fine! So i walked to have lunch but when I walked back was told another hour, then I called, and was told another hour. I have never have an issue but this was crazy. I was less then pleased. If i'd been told the truth then I would have gone home and not hung around highway 20 trying to find something to do.
Courteous, prompt attention, and no feeling that I’m being set up for unnecessary repair “recommendations.” Really appreciate the drop-off, no-appointment oil change option!
Quick intake. Oil change tire rotation and window repair within the hour. Minor Repair cost higher than I expected but they quoted before work and I agreed to cost
Easy to get the routine service done at this dealership. No appointment necessary; and if you can get yourself there early, not much wait time. AND, a comfortable waiting room with coffee and TV.
The car buying was so easy. I wasn’t pressured at all. I will go back to Subaru for another car. I would recommend Subaru if Bend to anyone looking for a car.
Went in to have the CVT tested. The car has a shudder when stopping and online states to have that tested. I dropped it off and it was not five minutes later when I got a call stating it was not the CVT but my rotors are warped. I don’t even know if the CVT was checked? So I paid to have the rotors resurfaced and new brake pads. I asked to have the brake sensors checked as the light is always on. I was not offered for that to be fixed nor did I remember when they called ... Read More DealerRater - Sep 17, 2019
I when to Subaru for a different matter and at the same time one of my warning lights (!) was on. The guys made an inspection and find out I had a big nail on one of my tires! So I had to buy all four tires ( was need it ) the point is, -they were very helpful and did the service and no time ! Thank you guys 😊
Jeff was great. Even though I was buying a used car he still took the time with me. Cheryl took me on my first test drive when Jeff was not there and answered many of my questions. The internet team is thebest