It is certain there is no shortage of used car dealerships. While this is good for consumers, due to competitive pricing, it can sometimes be difficult to find the right used car dealership in Central OR. After talking with hundreds of customers who have given us horror stories about past encounters with used car dealers, we decided to create this guide to help those who are searching for a used car. Here, we will help you be aware of what to look for, questions you should ask, and those pesky red flags to search for when researching a dealership. So, buckle up and let’s get to the details. 


Research Is Key

Before you even set foot on any used car lot, you need to research your options. Purchasing a vehicle, even a used one, is a big investment and not one you should take lightly. With the Internet as your guide, you will be able to learn all you need to know about a dealership, including its BBB rating.

Because of this, dealerships can no longer hide the ugly details of their business. If a dealership has wronged their customers, you will be able to read about it in reviews. You can also check out the J.D. Power surveys to determine how the dealerships in your area stack up against one another as far as customer experience ratings.

7 Things You Should Look for in a Used Car Dealership

When it comes to purchasing a used car, you do not have to rely on the luck of the draw. There are a few key criteria you should search for in any used car dealership in Central OR. If the dealership is not providing the following, you should look elsewhere for your used car.

1. Longevity is certainly something you need to consider when choosing a used car dealership. Long after your used car purchase, you may need to rely on the dealership for service and repair of your car. If the dealership has been in business for many years, you will most likely be able to rely on their services well into the future.

2. Customer service is also an important consideration. How does the dealership respond when you call? Do they return messages? Are they quick to answer your questions and respond to your concerns? If a dealership’s customer service is lacking, it will be a mistake to purchase from them.

3. Inventory is something you should always look for when choosing a used car dealership. If the inventory is lacking, it may be difficult to find the car you are looking to purchase. A larger inventory means you have plenty of choices when buying a used car.

4. While price shouldn’t be your only consideration, it is definitely something to consider. As we discussed above, competitive pricing is beneficial for consumers. Compare the prices of different dealers and see which one offers the best deals with the best service.

5. Does the dealership offer any perks to customers? No, we are not talking about a coffee pot in the lobby. There are various perks that may be offered, including the following:

·        Free oil changes

·        Free tire rotation

·        Loaner cars

6. Is the staff friendly? There is a reason people dread dealing with some car salespeople. We are absolutely against pushy sales tactics. We are also against salespeople ignoring potential customers that stop by. It is important the dealership offers a careful balance between the two extremes. How the staff treats you will tell you all you need to know about the dealership.

7. Check out the facilities, even the bathroom. A used car dealership should take pride in their facilities and keep them clean and welcoming. If the lobby is dirty and the bathroom is lacking toilet paper, you should be concerned.

Questions You Should Ask

We love when customers ask us questions because that means they are informed consumers. A car dealership should be willing to take the time to carefully answer all your questions. The following are some you should consider asking:

·        Can I take it for a test drive? If the dealership seems unwilling to let you test drive, walk away -right away. Never purchased a car, used or not, without a test drive.

·        Can I see the CarFax report? If you are interested in a used car, always ask for the CarFax report. This document will tell you if the car has been in a collision, how many owners it has had, and other pertinent information.

·        Have you serviced this vehicle? You have a right to know what service the dealership has carried out on the vehicle. If recent work has been done, this will likely save you money.

·        Do you offer in-house financing? While you may not need this financing option, it is always good to know what is available. Learn as much as you can before committing.

·        Do you take trade-ins? If you want to get rid of your current vehicle, it would be wise to find out if the dealership will take it as a trade-in.

Red Flags

There are some red flags that should make you entirely avoid a dealership for your next car purchase. Here are some common red flags our customers have talked about from other dealerships:

·        The salesperson seems overly pushy and even desperate.

·        They say, “If you buy it, we will fix it”.

·        The cars seem ridiculously low-priced.

·        The dealer refuses to offer you a CarFax report.

·        The dealer will not allow you to seek an independent inspection.

Shop with Confidence

Now that you know what to look for, you should have no problem purchasing from the right used car dealership in Central OR. We are here to offer you the highest level of customer service without the pushiness customers despise from most used car salespeople.

Give us a call today or stop by Subaru of Bend and allow us to answer your questions and learn about your needs. We are committed to putting our customers in the best used cars in the area and you can bet we will be here for you long after the sale is final. 

Categories: Service, Info Articles